Products
If you have an insurance policy with us or would like to take one out, please contact us:
- Phone: 900.299.373 (from Spain), +34 91.514.37.99 (from abroad)
- Email: atencion_cliente@europ-assistance.es
Distributors
If you already distribute our insurance or want to join us, please contact us:
- By email: intermediarios@europ-assistance.es
- By phone: 91.4560341
HR
To send us your CV visit our work with us section.
Security
To contact the security team, please write to us at:
ciso@europ-assistance.es
delegadoprotdatos@europ-assistance.es
Press
Contact us at marketing@europ-assistance.es
Client's defense
The Complaints Service resolves written complaints directly addressed to it within a maximum period of 2 months (ECO/734/2004 of March 11 and Law 44/2002 of November 22).
You can make your complaint by:
- E-mail:reclamaciones@europ-assistance.es
- Postal mail: Complaints Service, Paseo de la Castellana 130. 28046 Madrid.
After submitting a complaint to the Claims Service and when you are not satisfied with the response or said complaint has not been admitted or a period of two months has elapsed without a response, the claimant may submit a complaint or claim to the Claims Service of the Directorate General of Insurance and Pension Funds), whose address is:
Paseo de la Castellana, 44. 28046 MADRID.
https://dgsfp.mineco.gob.es/es/Consumidor/Reclamaciones/Paginas/InformacionProcedimiento.aspx
For further information, please refer to the REGULATIONS FOR THE DEFENSE OF THE CLIENT (pdf format) where the activity of the Claims Service is regulated.
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For other insurance formalities
At Europ Assistance, we are here to help you with all your insurance needs. If you need to make any additional arrangements, we offer you several options so you can do it quickly and easily:
- Personal Data Update: Keep your information up to date to make sure we can always contact you when you need it.
- Coverage Inquiries: Do you have questions about what your policy covers? Our team is available to provide you with all the information you need.
- Claims and Reimbursements: If you have had any expenses covered by your insurance, we can help you manage the claims and obtain the corresponding reimbursements.
- Assistance: Find out about the assistance services available so that you can travel with peace of mind.
For any other matter, do not hesitate to contact us by sending an email to atencion_cliente@europ-assistance.es or by calling our customer service at 900 299 219.
Frequently Asked Questions
Why Europ Assistance?
- For our extensive knowledge of insurance companies and their clients and needs.
- For our Technical Capacity.
- For our wide Coverage Catalog.
- Flexibility in the creation of the product and in any modality: Insurance, Service or Reinsurance.
- Because of our capacity to adapt to the needs.
- Because Innovation characterizes us.
- Loyal supplier network.
- Highly experienced management platform.
Why travel insurance?
Europ Assistance offers a catalog of products so that every type of traveler can find a travel insurance policy tailored to his or her needs.
You will travel with the peace of mind of being covered for any unforeseen event that may arise and you will only have to worry about enjoying your trip. With just one call we can help you with everything you need.
If you have any doubts, contact our Customer Service Department: atencion_cliente@europ-assistance.es, so that they can advise you on the most suitable type of insurance for your trip.
We have an insurance adapted to each trip: weekend getaway, cruise, annual stays outside Spain, if you are going to practice sports...
Why a roadside assistance insurance?
Taking out roadside assistance insurance with Europ Assistance offers multiple benefits that ensure your peace of mind in any unforeseen situation during your travels.
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Comprehensive Coverage: Europ Assistance offers complete coverage that includes on-site vehicle repair, unlimited mileage towing, and legal and medical assistance.
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24/7 Availability: Assistance services are available 24 hours a day, 7 days a week, ensuring that you will always have help when you need it.
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Europe-wide assistance: This insurance covers you throughout Europe, allowing you to travel with confidence knowing that you will be backed up in any eventuality.
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Additional Services: In addition to roadside assistance, the insurance includes services such as medical transfer and repatriation, replacement vehicle, and management of traffic fines.
With Europ Assistance, you can focus on enjoying your trip while they take care of any problems that may arise along the way.
Why legal defense insurance?
Taking out legal defense insurance with Europ Assistance offers numerous advantages that provide peace of mind and support in unforeseen legal situations.
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Comprehensive Legal Advice: Europ Assistance offers an unlimited legal advice service, including contract review and drafting, tax advice and protection against occupation of your home.
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Comprehensive Coverage: The insurance covers a wide range of legal situations, such as consumer defense, damage claims, criminal defense, and management of traffic and administrative sanctions.
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Family Protection: This insurance is designed to protect your entire family, including legal defense for repossession of the occupied home and inheritance management.
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Access to Professionals: You will have access to a network of law firms and advice on administrative procedures.
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Personalization and Flexibility: You can choose from different levels of coverage according to your needs, from basic options to more complete plans such as Family Legal Defense Premium.
With Europ Assistance, you can be sure that you will have the necessary support to face any legal challenge that may arise.